How do I get my shipping details?

Shipping details will be sent to you on your registered email once the order is dispatched from warehouse.

How much time does it take to deliver the package?

It usually takes 5-10 working days to deliver. However, the delivery time also depends on your location. Due to covid, some postal codes take more time than usual due to restrictions in serviceability.

What courier service is the package delivered through?

We are partnered with Delhivery for shipping across India and Internationally. Other shipping services are used for remote locations and postal codes not covered by Delhivery.

How do I change my shipping address in my account?

You can edit your shipping or billing address by clicking on 'Logged in as Name' after login, on the top right of the page. If you have troubles logging in just write to us at customercare@onlyshoesz.com

Do you offer international shipping?

Yes we ship to all International locations.

The couriers mentioned on site are not available in my area. How can you deliver the package?

In such cases, we will send the package via speed post or via another courier service that is available in your area.

What if I am not at home when the parcel is delivered?

Our courier person will try to connect with you before they come, so that you are prepared. In case no one is available at the mentioned address at the time of delivery, they would reconnect with you and deliver at an alternative day/time.

Can you deliver to a different address than my shipping address after placing an order?

Yes this can be done. You need to email us at customercare@onlyshoesz.com and give the details within 5 hours after order is placed. We can definitely deliver to a different address but the changes have to be made within 5 hours of placing an order. Once the product is shipped, we can't change the delivery address.

Are there any shipping charges?

No, there is no shipping charge taken from customers. Onlyshoesz bears all the shipping charges including returns.

I am going out of town, can you expedite my delivery?

We can expedite your shipping if you let us know within 24 hours of placing your order by writing to us at customercare@onlyshoesz.com

Can I get deliveries on all days of the week?

We deliver on 6 days of the week except Sunday.

 

 

If you think we have not answered your query, please write to us at customercare@onlyshoesz.com or text on our business what's app at +65 9170 3020

 

OUR VALUES

MUTUAL RESPECT  | INTEGRITY  |  KINDNESS | PEOPLE CONNECTION

 

We value our customers and we also value our staff. Our team are here to delight you with their warm and friendly services.

For us to deliver a high standard of service and provide a safe work environment, we encourage mutual respect. Please be kind to our staff and have patience with responses. All your queries will be answered by our customer service desk. We appreciate your kind support.  

Kindly refrain from exhibiting any inappropriate behaviour, threats, offensive language or unreasonable demands for service. 

We reserve the right to refuse to attend under any such situations. 

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